Despite offering world-class hospitality, the resort’s Google My Business profile was incomplete and outdated, leading to missed opportunities and low engagement. Additionally, unaddressed negative reviews impacted its credibility. To solve this, we implemented a full-scale GMB optimization strategy, including AI-driven review management and local SEO improvements. By updating business details, adding high-quality images, optimizing descriptions, and automating review responses, we boosted their search rankings and strengthened their online reputation.