- Development
Date
January 25, 2025
Client
Mountain Retreat Switzerland
Category
Reputation & Review Management
Location
Swiss Alps, Switzerland
Mountain Retreat Switzerland, a high-end lodge nestled in the Swiss Alps, was struggling with inconsistent online reviews and a lack of engagement on key review platforms. Our goal was to enhance their online reputation, boost their review ratings, and establish trust with potential guests.
Challenge & Solution
Despite offering a premium experience, the hotel had an average rating below 4.0 stars on key review sites, which discouraged potential guests from booking. Many positive guests didn’t leave reviews, while negative feedback often went unanswered, impacting credibility. To turn this around, we implemented an AI-powered review management system and proactive reputation strategy to increase positive reviews and handle negative feedback professionally.
- Automated Review Requests
- AI-Driven Response System
- Sentiment Analysis & Crisis Management:
Our Process
We conducted an in-depth analysis of the hotel’s online reputation across platforms like Google, TripAdvisor, and Booking.com. Using AI-driven sentiment analysis, we identified key areas of improvement and launched a structured approach to collect, monitor, and respond to guest reviews efficiently. Additionally, we trained the hotel’s staff on best practices for guest experience to ensure long-term reputation growth beyond online management.
Result Driven
In just 3 months, the reputation turnaround delivered impressive results:
- +1.2 Star Rating Increase
- +85% Growth in Review Volume
- +50% More Direct Bookings